Use your PNR No for all communication with Mercy Travels.
Your PNR No. serves as confirmation of ticket status.
Carry a print out of this e-ticket and Present it to the bus counter at time of check in.
Carry photo identification, you will need it as proof of identity while checking in.
Boarding of Passengers
Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure time.
Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and
Not entitled for any refund of the ticket amount anyhow.
Mercy Travels reserves the right to deny boarding to passengers who are under the
influence of alcohol or owing to any misconduct of behaviour/critically ill/stretcher borne which may not be
deemed safe for travel by Mercy Travels.
Passenger shall present valid e-Ticket along with a valid photo identity card of at
least one of the passengers of the group issued by one the government authority otherwise
they will be denied boarding and not entitled for refund.
Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per Mercy Travels rules. Mercy Travels shall not take responsibility in the event of loss or damage to the passenger luggage. Mercy Travels reserves the right to disallow any excess baggage carried by the passengers.
Mercy Travels highly recommends that you remove all valuables (cameras, jewellery, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Mercy Travels responsible for any pilferage/ damage etc. to such valuables. Mercy Travels assumes no liability for wear and tear to luggage any guest with medical condition or history will
travel at his / her own risk and consequences.
Delay of Service
Mercy Travels may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Mercy Travels delays a bus more than 2 hours. Mercy Travels may reschedule the journey on the next Mercy Travels service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Mercy Travels is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.
|Cancellation Cut off Time ||Cancellation Return Amount |
|4 Hours To 6 Hours||50%|
|6 Hours To 12 Hours||85%|
|More than 12 Hours||90%|
- Partial Cancellation Is Not Possible.
- Ticket Cancellation Can Be Before 4 Hours of Journey From Pickup Time.
- It Is Rights Of Mercy Travels To Change Cancellation Policy Any Time Without Prior To Notice
- Bookings from this site will be eligible for cancellation through Cancellation Form on this site only. No cancellation request will be entertained by any branch or agent office.
No further arguments will be taken into consideration.
Mercy Travels may cancel a service without any prior notice in case of circumstances beyond its control.
In such circumstances Mercy Travels shall either reschedule the journey for travel on the next
Mercy Travels service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance
or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.
In case of any breakdowns in route, Mercy Travels will refund the amount on a prorate basis at the Mercy Travels booking counters situated at the origin or destination of the journey. Mercy Travels will not make any alternate arrangements of travel for breakdowns en route. Mercy Travels is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.
Mercy Travels does not allow any pets on board its service.
Mercy Travels Helpline (08:00 AM To 11:00 PM): 0281 6198015
Mercy Travels Customer Support Email (Response Time 3 Working Days): firstname.lastname@example.org